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Trust

The controls we operate with

These are the controls we apply verifiably across our operation and ADN Vortex.

If your purchasing process requires a specific certification, flag it at the start: we assess the requirement and confirm scope and timelines.

Access and authentication

  • Two-step authentication mandatory for the internal team
  • Role-based permissions, reviewed at least twice a year
  • Production access limited and logged
  • Credentials rotated and stored in an encrypted manager
  • Immediate revocation when a contract ends

Data

  • Encryption in transit with TLS 1.2 or above
  • Encryption at rest for databases and backups
  • Logical data separation between tenants in ADN Vortex
  • Client data used only to provide the service
  • Full export available on client request

Continuity

  • Daily backups with retention defined by contract
  • Periodic restore testing, not just backup testing
  • Redundant infrastructure across several availability zones
  • 99.9% availability target measured monthly
  • Incident response plan with assigned roles

Development

  • Peer code review before merging
  • Static and dependency analysis on every integration
  • Separate development, testing and production environments
  • Reversible and logged deployments
  • Production data is never copied to test environments

Applicable legal framework

Data protectionLaw 1581 of 2012 and implementing decrees (Colombia)
Clients in the European UnionProcessing aligned with the GDPR
Data controllerADN SOFT S.A.S. · Tax ID 902094914-1
Privacy contactprivacy@adnsoftsas.com
Vulnerability reportingsecurity@adnsoftsas.com

Need the detail for your risk team?

We share the controls documentation under a confidentiality agreement.